Return & Exchange

Right of withdrawal: You have full right of cancellation (return and exchange right) within 14 days of receiving the item. When returning goods that have been handled to a greater extent than was necessary to determine the goods’ properties and function, the consumer compensates us for the possible reduction in value that has occurred. The extent of the reduction in value is determined by Philip Blank AB.

The right of withdrawal can be used provided that the product is returned together with the labels and original packaging that come with the product. As a customer, you have the right to examine the product, but you must not break seals. This means that you can return or exchange goods free of charge as long as the goods are in new condition & fragrance-free. Fragrances can cause health problems, such as asthma or migraine attacks. We therefore ask you to refrain from using fragrances of any kind when trying on your ordered garments. The right of withdrawal does not apply to underwear. For cases where the associated case, packaging, information folder and certificate of authenticity are not included when exercising the right of withdrawal, Philip Blank AB has the right to refuse the return. When returning goods that were delivered with home delivery, the same return routines apply as for other shipping methods.

Exchange: In case of exchange, the return shipping is free provided that the attached return shipping slip is used. An exchange means that for each returned item you choose to buy a new item. Any difference will be refunded. If you return a larger number of goods than you exchange for, it is not defined as a return but as a repurchase, see below.

Return: You can return your goods to Philip Blank AB free of charge within 14 days and get your money back if you regret it. The cancellation period begins on the day you received your order. Use the Returnotan and our prepaid return shipping slip enclosed in your shipment.

Returns are made to:
Philip Blank AB
Vallgatan 42
532 37 Crowd

Contact details for right of withdrawal and complaints:
E-mail: info@philipblank.com

In the event of an incorrect shipment, you can choose between getting a new item or a full refund.

All returned goods must be carefully packaged to avoid damage to the goods. You as the customer are responsible for the transport risk back to Philip Blank AB. If possible, the goods must be packaged in the same packaging as they came in.

Complaints: If you complain about your item due to damage or faulty production, we will make a manual assessment and possibly request the garment if necessary. The first commitment in the event of a complaint is to rectify the fault. If this does not work and the complaint is approved, we will replace you with a new product.

If we are unable to replace you with a similar item, you have the right to cancel the purchase and have the money refunded.

Reimbursement normally takes place within 14 working days from the time we receive and approve your return. We can only make a refund in the same way and to the same account that was used at the time of purchase. If you want to cancel your contract (purchase) with us and instead use the Swedish Consumer Agency’s cancellation form, you can find it here (PDF). https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett